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Your message and where it goes

When you send a message through this form, the text you type is delivered only to the editorial team that runs this site. Nobody outside that small group reads it, and we do not pass your words on to the casino operator, its affiliates, or any marketing partner. The content of your message is used for one purpose only: to help us answer your question or act on what you have told us.

We do not store the form data for longer than the matter you raised remains open. Once the exchange is finished, the correspondence is deleted from our mail system. No copy is kept for analytics, for advertising profiles, or for any commercial use.

Feedback about this website

If your message concerns the site itself — a broken page, an outdated bonus figure, a review that no longer matches what the casino actually offers — we treat that as a correction request. Every piece of feedback of this kind is logged and checked against the live casino pages before the next scheduled update of the affected review. Where a claim turns out to be wrong, the text is amended and the correction is noted in the review's revision history.

Suggestions for new casinos to cover or for changes to how we score operators are read in full, although we cannot adopt every idea we receive. We do not reply to every suggestion individually; we respond where a question has been asked or where a correction has been made.

Writing a message that gets a useful answer

To give you a precise reply rather than a generic one, include the name of the casino you are asking about, the specific page or section of this site that prompted the question, and the date you saw the information. If your query concerns a bonus, a withdrawal, or a wagering condition, state exactly what the casino's own terms said and what happened when you tried to act on them.

For complaints about an operator, we need the timeline of events and any reference numbers the casino gave you. We cannot chase a dispute without those details, and we will not act on an anonymous report. If you are asking about a player's rights or about self-exclusion, say which jurisdiction you are in and what steps you have already taken, so the answer addresses your actual situation rather than a general rule.

Messages that name a specific person at the casino or that ask us to intervene in a live dispute fall outside what we can do. We can explain how the complaint process normally works, but we do not mediate between players and operators, and we do not contact casinos on a player's behalf.

What we will not do with your details

We will not add your e-mail address to any mailing list, share it with a third party, or use it to identify you in any published content. If you ask us to remove a mention of your case from a review thread, we will do so as long as the removal does not erase a warning that other players need to see. Where a warning stays, we remove identifying details and keep only the factual account of what happened.

This site is for readers aged eighteen and over. If you are contacting us about problem gambling, we will point you toward the recognised support organisations rather than toward any casino offer. We do not encourage chasing losses, and we will not help you find a way around a self-exclusion you have put in place.